- Common Issues
- My Virtual Keypad shows status but won't take any commands.
- Check the Status Indicator led's on the VM101
- I paid for Standard or Live Operator response but I can't add more contacts or set up latch key.
- I am trying to connect from work or installing this on a work router
- Everything has been checked but still having problems.
- Other Questions not answered here, enter a support ticket
Common Issues
- Make sure you have Data In to Data In and Data Out to Data Out. Check the wiring diagram that came with the VM101 for your panel. This is a common mistake even for dealers.
- On DSC systems don't forget to install the PC Link cable that came with the VM101. Red on LEFT on the panel itself. This is a change from the instuction sheet that came with the new VM101's in late May and fist couple of weeks of June.
- On Vista 21IP panels, make sure the jumper on the board is set to turn OFF the internal ip communicator.
- Don't forget to do the programming of the panel as outlined in the instructions that came with the VM101. It will not work until this programming is done.
- After you have it installed you need to register it on our web site by clicking on Register BAT. This MUST be done from the same network that the VM101 is on.
- On Ademco panels, by default it has a 30 second dialer delay, so if you don't let the system ring for at least 30 seconds then the system will not report. You can turn this off by going into programming and go to field * 50 and enter a 0
- On DSC Systems make sure you DISABLE 3 in section 381.
- If you have a DSC system and are having problems reporting to our server, try setting SECTION 302: TO 'DCAAFFFFFFFFF and try again.
- If you have done all the programming, checked the wiring but cannot register BAT or the BAT is not reporting then replace the cable going to the router. Even if it is a new store bought cable they can be bad because this is only 24 gauge wire and when running the cable one of the wires may break.This happens more often then you may think.
- After you have registered the VM101 and set up your contacts, make sure you Verify the contacts and then go to Notification tab and check off how you want to be notified of each type of alarm. Reports will not be sent out until this is done.
- If the VM101 BAT is still unresponsive, power down the BAT by disconnecting the RED key-bus wire for 10 seconds and reapply power.
My Virtual Keypad shows status but won't take any commands.
On Ademco panels you need to turn on address 20 as a keypad. On most Ademco panels this is done in field * 193 by entering a 1 0. On a Vista 128/250 this is done is * 93 Device Programming. Turn address 20 on as a Alpha Keypad. See the programming guide for 128/250's by clicking here
If you have a DSC system and cannot see the system status or control the panel then swap the data wires.
Check the Status Indicator led's on the VM101
NEW Rev 4 VM101's LED Status Lights Note that the VM101 BAT has a series of six LED lights that indicate the condition of the connectivity and activity.
Starting with the two LED indicators on the RJ45 Jack
• Green LED on the left ON means Ethernet Link
• Amber LED on the right shows Ethernet activity
NOTE: If you are having trouble with the Ethernet Link, check for faulty wiring between the BAT and the Router/Hub. This only indicates connection to the network and not to the Internet.
‘Network’ LED – If there is a problem with getting an IP address or data getting out to the internet, this LED will blink once every 5 to 10 seconds.
‘Signal’ LED – When an alarm signal is generated by the panel, this LED will illuminate as it transmits the signal to My Virtual Monitoirngs network. The LED will go off only when the signal is acknowledged by the central station receiver or My Virtual Monitoring’s network.
‘Aux’ LED –On DSC panels, this LED will blink rapidly, indicating communication with the panel. If you do not have a fast tick double check and make sure the Red wire of the PC Link Cable is on the left.
‘Status’ LED – On Vista series panels, this LED will blink rapidly, indicating communication with the panel. If you do not have a fast tick double check the polarity of the rx/tx wiring.
Rev. 3 VM101's The VM101 BAT has six
status indicators L1,L2,L3,L4 and Two LED indicators on the RJ45 Connector.
These six indicators can tell you exactly what the status of operation
is at any time.
Starting with the two LED indicators on the RJ45 Jack
- GREEN LED on the left ON means Ethernet LINK
- AMBER LED on the right shows Ethernet Activity
A properly connected BAT to the Honeywell Vista Series OR a LYNXR-I ecp bus will have a fast tick on L1. The L1 tick is representation of activity on the keypad bus. If you do not have a fast tick double check the polarity of the rx/tx wiring.
L1 DSC NOTE: You will not have anything on L1 for a DSC system.
L2 When an alarm signal is generated by the panel, this
LED will illuminate as it transmits the signal to My Virtual Monitoirngs
network. The LED will go off only when the signal is acknowledged by
the central station receiver or My Virtual Monitoring’s network.
L4 is an indicator of various aspects of the network
state specifically regarding basic DHCP functions and general internet
connectivity. When L4 has a "blink blink, pause" pattern this means
that BAT is not receiving DHCP answers to requests made on the network.
When L4 has a "blink blink blink, pause" pattern this indicates a condition of limited network connectivity. This could happen if the Broadband network provider is suffering an outage. Another cause often experienced upon initial setup is use of proper cabling between a cable modem or xDSL cpe may or may not require ethernet cross-over between a multi port router i.e. Linksys wrt54g.
if L4 shows limited network connectivity, check that Ethernet Link is visible on any other network elements used in the setup. It may be a bad Ethernet cable. Because the cable is made up of 24 gauge wire it is very brittle and can break when running the cable. This happens more often then you would think.
I paid for Standard or Live Operator response but I can't add more contacts or set up latch key.
We have to manually set up your account for those additional services. We try to do this as soon as you register your VM101 but sometimes it may take a day or so to get to it. If it is not done within a day or so put in a support ticket, include the log in name and last 4 digits of your VM101 serial number.
I am trying to connect from work or installing this on a work router
The BAT contacts our monitoring server on the Internet at port 8088
to send its signals.
The Virtual Keypad feature via the web contacts our monitoring server
at ports 449 and 843.
Ensure that your firewall setup allows outgoing connections to these ports. Almost all home broadband routers / firewall's allow such access by default. However, if the BAT is installed in a business location, or using the Virtual Keypad from work, please check with your system administrator that outgoing access to these ports are enabled on the firewall.
Everything has been checked but still having problems.
If all of the above checks out OK, then check your current draw of your panel. Each device connected to the Aux power output of the panel has a current draw listed on its installation manual. You may have two current draws listed, one is standby and one in Alarm. Total up each device in Alarm condition and then add 120mA for the VM101. Don't forget motions, glass breaks, wireless receivers, zone expanders or phone modules. On a DSC system this should not be over 700mA. On a Ademco Vista panel this should not be over 600mA. If the total is over the panels limit then you will need to install a Aux Power Supply.
Ademco Common Current Draw List:
DSC Common Current Draw List:
If the BAT is still unresponsive, power down the BAT by
disconnecting the RED key-bus wire for 10
seconds and reapply power.
