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Hardwired VM101 BAT General Troubleshooting:
- I. Verify all wiring connections are terminated correctly according to the correct wiring diagram in the installation Guide.
- II. Verify you have not exceeded the power supplies' rated capacity. Note that the BAT draws 125 mA of power, and must be powered off of the keybus.
- III. Verify all programming steps are correct according to the Installation Guide.
- IV. If BAT is unresponsive, try powercycling the BAT by disconnecting the red keybus wire for 5 seconds. Please leave control panel on during this process.
Network Troubleshooting
There are two LED’s located to the left and right of the RJ45 network jack:
- Green LED on the left show Ethernet Link status
- Amber LED on the right shows Ethernet Activity
Under normal circumstances, the Link LED should be solidly on and the Activity LED should blink at least once every couple of seconds. If this is not the case,please check the Ethernet cable between the MVM Gateway and the IP network.
NOTE: The LEDs only indicate that the physical connection is working properly. Other IP issues may still exist that disrupts communications.
'Network' LED – This LED will only illuminate upon a trouble condition. If there is a problem with IP connectivity, this LED will blink with a pattern as outlined below:
- 1 Blink – There is a problem communicating with the IP network. Please check the Ethernet cabling between the BAT and the IP network modem / router / switch.
- 2 Blinks – There is a problem getting an IP address from the network. Please note that DHCP must be turned on for the BAT to receive a local IP address on the network and public DNS server addresses. A public and/or static address is NOT needed.
- 3 Blinks – There is a problem communicating with My Virtual Monitoring's network. This could be caused by faulty DNS servers being distributed to the BAT via the IP network's DHCP server or, if the IP network is complex or is heavily filtered, there could be a routing or filtering issue.
- More Info
‘Signal’ LED – When an alarm signal is generated by the panel, this LED will illuminate as it transmits the signal to My Virtual Monitoirngs network. The LED will go off only when the signal is acknowledged by the central station receiver or My Virtual Monitoring’s network.
‘Aux’ LED – Not currently in use.
‘Status’ LED – This LED displays communications with the attached alarm panel. On Vista panels, this LED will blink rapidly. On DSC and GE panels, this LED will blink once every 10 – 20 seconds.
Wireless VM101 BAT General Troubleshooting:
1: MVM Gateway Troubleshooting
The MVM Gateway has two sets of LED’s to display wired and wireless networking status.Wired Connectivity There are two LED’s located to the left and right of the RJ45 network jack:
- Green LED on the left show Ethernet Link status
- Amber LED on the right shows Ethernet Activity
Under normal circumstances, the Link LED should be solidly on and the Activity LED should blink at least once every couple of seconds. If this is not the case,please check the Ethernet cable between the MVM Gateway and the IP network.
NOTE: The LEDs only indicate that the physical connection is working properly. Other IP issues may still exist that disrupts communications.
Wireless Connectivity
There are three LED’s located on the right-center of the MVM Gateway circuit board. These LED’s are:
Status LED– This LED will only illuminate under a trouble condition. If there is a trouble condition, the LED will blink a pattern to be referenced below.
- 1 Blink – There is a problem communicating with the IP network. Please check the Ethernet cabling between the MVM Gateway and the IP network modem / router / switch.
- 2 Blinks – There is a problem getting and IP address from the network. Please note that DHCP must be turned on for the MVM Gateway to receive a local IP address on the network and public DNS server addresses. A public and/or static IP address is NOT needed.
- 3 Blinks – There is a problem communicating with ipDatatel’s network. This could be caused by faulty DNS servers being distributed to the MVM Gateway via the IP network’s DHCP server or, if the IP network is complex or is heavily filtered, there could be a routing or filtering issue.
- 4 Blinks – Indicates that the MVM Gateway is not authorized to join MyVirtual Monitoring’s network. Contact technical support for assistance.
RF-Tx – Indicate data sent to wireless devices (peers)
RF-Rx - Indicate data received from wireless devices (peers)
2: Wireless BAT Troubleshooting
The Wireless BAT has a set of LED’s to display wireless networking and alarm panel communications and status. These LED’s are:
- ‘Wireless’ LED – This LED will blink every 7-10 seconds when there is a connection to the MVM Gateway.
- ‘Signal’ LED – This LED will illuminate when the Wireless BAT transmits an alarm panel event to My Virtual Monitoring’s network. This LED will blink when the signal is being relayed to the Central Station. The LED will turn off when the alarm panel event is acknowledged by My Virtual Monitoring or the Central Station.
- ‘Status’ LED - This LED indicates any problems with the communication to between the Wireless BAT,the MVM Gateway and My Virtual Monitoring’s network.
- 2 Blinks - Indicates that the Wireless BAT has no communication established with the MVM Gateway. Check to make sure that the devices are in range of each other with no metal objects between them. It may also indicate that the frequency channel the devices are set to is being used by other equipment, see Section 1 MVM Gateway.
- 3 Blinks - Indicates that the Wireless BAT has not connected to My Virtual Monitoring’s network. Check MVM Gateway and follow the troubleshooting steps in Section 1 MVM Gateway.
- 5 Blinks - Indicates that the Wireless BAT has not communication with the alarm panel. Check the wiring diagram for the model of the alarm panel in the installation guide.
- ‘Auxiliary’ LED – This LED indicates traffic between the Wireless BAT and the alarm panel.
