Save up to 20% on your homeowners insurance with our 24 Hour U. L. Listed Central Station Monitoring Service with All Our Alerts and Services for Only $14.99 per month paid annually or $17.99 paid monthly.

My Virtual Monitoring not only offers you the best VoIP solution for alarm communications, we also offer state of the art security monitoring through our two fully-redundant monitoring centers.

TO KNOW THAT SOMEONE IS EVER-VIGILANTLY MONITORING — We provide 24-hour monitoring for your home or business. When your alarm is activated, our innovative software technology processes the alarm signal, which enables us to identify you, as well as the precise nature and location of your emergency. Depending on the type of emergency, our central station personnel will then contact the appropriate authorities, being police, fire or medical emergency response teams to your home or business.

PROFESSIONALLY TRAINED CENTRAL STATION PERSONNEL — Central station personnel are extensively trained to handle all types of emergencies. Detailed and comprehensive training is ongoing to ensure unparallel customer service. All telephone calls are automatically recorded for your protection and to ensure quality service.

Each operator is thoroughly trained in handling all monitoring situations - alarm response and account data. In fact, every operator can serve as the backup to any other operator in both locations - California and Texas. Operator stations are ergonomically designed to alleviate stress and to keep operators comfortable, efficient and alert.

ADVANCED TECHNOLOGY — Our central station utilizes the most advanced technology to ensure the highest standard of service and reliability. State-of-theart computer servers and sophisticated monitoring software identify incoming alarm signals, which assist operators to quickly and efficiently handle your alarm signal, and notify proper responding parties.

Redundancies Include

• Power Generator
• UPS Battery Backup
• Uninterrupted City Power Grid
• Redundant Monitoring Systems (MAStermind)
• Automatic Redundant Phone Switch
• Automatic Fiber Routing on All Phone Lines
• Two Locations, California and Texas

Benefits of Two Monitoring Centers

• Immediate Disaster Recovery
• Emergency Staffing
• Two redundant MAStermind servers in each location
• Duplicate receiving equipment in each location
• Redundant telephone switch and call management systems in each location
• Power redundancy throughout each location

The use of dual facilities provides instant emergency recovery and backup. Each facility backs up the other.

AGENCY APPROVAL — Underwriters Laboratories (UL) and Factory Mutual (FM), the two leading agencies for consumer products and service approve our central station.
California UL Certificate
Texas UL Certificate
California FM Certificate

THE MONITORING PROCESS

	1. Panel – When your security system is activated an alarm signal sends a message to the alarm panel in your home or business. Then to our VM101 ( BAT ) Broadband Alarm Transmitter
	2. Central Station –The signal from your panel is sent to our central station computers and central station personnel, who follow the appropriate procedure according to the type of signal received. Our personnel will call your home or business to determine the type of assistance you may need.
	3. Notification – In the event of an emergency our central station personnel will dispatch the police, fire or medical emergency response teams to your home or business, as well as any contacts on your emergency call list.

After ordering service you will receive an automatic reply with your order number with instructions to complete your sign up for Live Operator Response Service. Please follow the instructions in that email so we can get you set up as quick as possible.

NOTE: Alarm Permit may be needed and you will need to check with your local authority to see if one is needed. If so it is your reasonability to obtain the permit and forward us the permit number before the account can go live.