Because we take pride in our VM101 Broadband Alarm Transmitter. My Virtual Monitoring offers a 30-day money back guarantee. This 30-day guarantee begins on the original purchase date.

To return this merchandise, you will need to obtain a Return Materials Authorization (RMA) number by calling My Virtual Monitoring's customer service at 888 732 5558. You may be asked to provide your login information, and serial number of the product you wish to return. Ship the product to us within fourteen (14) days of receiving your RMA number. The product must be returned in its original packaging, in as-new condition, along with any media, documentation, and all other items that were included in the original shipment. You will need to pay to ship the product to Virtual Monitoring's service center, and you will bear the risk of any loss or damage that occurs in transit. Please note that shipping and handling fees are not refundable and you will be charged $10.99 for 30 days of service.